Payment Policy

This Payment Policy explains how to pay for an order at Sugar Sweet Clothing, what to expect after checkout and how to get help if a payment does not go through.

Payment Methods

We accept card payments through compatible checkout providers. The card networks covered by this policy are:

American Express
Diners Club
Discover
JCB — available when enabled by the payment provider and displayed at checkout.
Maestro — available when enabled by the payment provider and displayed at checkout.
Mastercard
Visa

The payment methods shown at checkout determine what you can use for your purchase. Acceptance can vary by provider, issuing country and individual card.

Checkout Process and Currency

Review your bag. Confirm each item's style, size, quantity and price before proceeding to checkout.
Enter your details. Provide an accurate email address, delivery address and billing information. Your billing details should match the records held by your card issuer.
Review the total. Select an available delivery option and enter any valid discount code. Check the final amount, including shipping and any applicable tax, before submitting payment.
Complete payment. Choose an available payment method, enter the requested details and complete any verification required by your bank or payment provider. Submit the order once and wait for the result before trying again.
Keep your confirmation. After checkout, save your order number and review your confirmation email.

Our store's base currency is U.S. dollars (USD). Always check the currency and final amount displayed at checkout. Your card issuer may apply its own currency conversion or international transaction fees; contact your issuer for details.

Submitting payment sends an authorization request to your card issuer or payment provider. A successful authorization can appear as a pending amount before the charge is completed. Orders must have a successful payment status before dispatch; an authorization or order acknowledgement alone is not a shipping confirmation.

Payment Security

We use Shopify-hosted checkout to handle online payment submissions. Shopify's platform is certified to Level 1 PCI DSS standards. Payment providers and card issuers may carry out security checks, including a card security code check or an additional bank authentication step where applicable.

Enter payment details only in the checkout payment fields or your bank's official verification flow. Never send your full card number, security code, PIN or one-time verification code by email, phone or message. If you need payment assistance, send us your order number and a description of the issue without sensitive card information.

Order Confirmation

When an order is created, an order confirmation is sent to the email address entered at checkout. Review the items, delivery address and order number, and contact us promptly if something needs attention.

An order confirmation acknowledges the order; it does not by itself mean that payment has settled or that the parcel has shipped. Shipping information is provided separately when the order is dispatched. If you do not receive a confirmation, check your spam folder and the email address used at checkout, then contact us before placing the same order again.

Payment Problems and Troubleshooting

Card declined: Recheck the card number, expiry date, security code and billing address. Confirm that sufficient funds or credit are available and that your issuer permits the purchase. Your bank can explain an issuer decline.
Verification not completed: Follow your bank's authentication instructions. If the code or approval does not arrive, contact the issuer or choose another payment method shown at checkout.
Checkout error or interrupted connection: Check whether an order confirmation was received before retrying. If no order is confirmed, try again using an up-to-date browser and a stable connection.
Pending amount without an order: An unsuccessful attempt can leave a temporary authorization on your account. A pending authorization is not necessarily a completed charge. Release timing depends on your issuer; ask your bank about the status and contact us if you need help checking for an order.
Possible duplicate payment: Avoid repeated submissions. Compare pending authorizations with completed charges and contact us with the order number, transaction date and amount so we can investigate.

If your preferred card is not offered, choose another method displayed at checkout. For unresolved errors, contact us with the order number, if available, and the wording of the error message. Remove sensitive information from any screenshot.