Overview
Welcome to Sugar Sweet Clothing. In these Terms and Conditions, “we,” “us,” and “our” mean Sugar Sweet Clothing. We operate an online women's clothing store offering dresses, tops, knitwear, and skirts, together with related shopping and customer-support services (the “Services”). Our store is powered by Shopify.
These Terms explain the conditions for using our Services and purchasing from us. Please read them together with our Privacy Policy, Payment Policy, Shipping Policy, and Refunds & Returns Policy. The purchase policies form part of these Terms. Our Privacy Policy explains how personal information is handled.
Acceptance of These Terms
By using the Services or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not accept them, please stop using the Services. You must be legally able to enter a binding purchase agreement, or use the Services under the supervision and authorization of a parent or legal guardian where permitted.
Please provide accurate contact, delivery, and payment information and keep any account credentials secure. You may not misuse the website, attempt unauthorized access, introduce malicious code, make fraudulent purchases, or infringe another person's rights.
Products and Information Accuracy
Our product pages describe individual garments, including available materials, measurements, sizes, colors, and care information. Review the measurements for the specific item before choosing a size; fit can vary between styles. Measurements may have minor variations due to measuring methods or fabric characteristics. Product colors can appear different on different screens or under different lighting.
We aim to keep descriptions, photographs, prices, and availability accurate. If we identify a material error affecting your order, we will contact you to explain the issue and offer an appropriate correction or cancellation with a refund. We will not charge a higher price or substitute a materially different product without your agreement. These provisions do not excuse a defective or materially misdescribed item.
Order Acceptance
Submitting an order is an offer to purchase the selected items. An automated order-received email acknowledges your submission; it does not by itself confirm final acceptance. Acceptance occurs when we send the shipping confirmation for the items being dispatched.
Before acceptance, we may decline or cancel an order for a legitimate reason, such as unavailable stock, an unresolved material listing error, a failed payment, or reasonable evidence of fraud. We will notify you and promptly refund any payment collected for cancelled items. We may ask for information reasonably needed to verify an order, but will not request your card security code by email.
To request cancellation, contact us immediately with your order number. Orders cancelled before dispatch receive a full refund, with no additional cancellation or handling fee. After dispatch, please follow our return process.
Pricing and Payment
Store prices are in U.S. dollars (USD). Applicable taxes and any charges will be shown at checkout before you submit your order. Standard domestic shipping is free. Price changes apply to future purchases and do not retroactively change an accepted order.
Payment is required at checkout. Available card networks and payment options are displayed there and depend on the payment provider and your eligibility. See our Payment Policy for American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa availability; JCB and Maestro are supported only where enabled by the provider and displayed at checkout.
You confirm that you are authorized to use the selected payment method. A payment may be declined or require additional authentication. Your card issuer may apply its own currency-conversion or other account fees, which it controls.
Shipping and Delivery
We currently ship only within the United States, using UPS for standard delivery. Standard shipping is free. Order processing normally takes 1–3 business days, followed by an estimated 3–5 business days in transit. The order cutoff is 6 PM Pacific Time on business days. Orders placed after the cutoff enter the processing queue on the next business day. Business days are Monday through Friday, excluding U.S. public holidays.
Delivery estimates are not guaranteed arrival dates. We send a tracking number after dispatch. If we cannot ship within the stated processing period, we will notify you, provide an updated estimate, and offer the applicable option to agree to the delay or cancel for a full refund. Please report missing, damaged, or delayed packages so we can investigate and help resolve the issue. See our Shipping Policy for details.
Returns, Exchanges, and Refunds
You may request an eligible return or exchange within 30 calendar days after delivery. For fit or preference returns, garments must be unworn, unwashed, unaltered, and in their original condition, with supplied tags and accessories where provided. These conditions do not prevent you from reporting a defective, damaged, or incorrect item.
Contact us before returning a parcel for instructions. The return address is 533 E Hopkins Ave, Aspen, CO 81611. We cover approved return shipping for defective, damaged, or incorrect items; customers pay return postage for a change of mind or fit preference. There is no restocking or handling fee. Eligible exchange replacements receive free standard U.S. shipping, subject to availability.
We inspect returned goods and process approved refunds within 5 business days of receipt. Refunds go to the original payment method and typically take a further 5–10 business days to appear, depending on the payment provider. Read our Refunds & Returns Policy for the complete conditions and steps. Mandatory consumer rights remain unaffected.
Intellectual Property
The store's name, branding, written content, design, and other materials are owned by Sugar Sweet Clothing or used under rights held by their respective owners or licensors. You may view the store and use its content for personal shopping. Except as permitted by law or with the relevant owner's written permission, you may not copy, republish, sell, or commercially exploit protected content.
Shopify and third-party names or marks remain the property of their respective owners. Their appearance does not transfer ownership or grant a license to use them.
Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, SUGAR SWEET CLOTHING AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM USE OF THE SERVICES.
We take reasonable care in operating the website but cannot promise uninterrupted availability or that every technical error will be avoided. Any limitation applies only where legally enforceable. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, personal injury caused by a defective product, or any other liability that applicable law does not allow us to exclude. Nothing removes non-waivable warranties, refund obligations, or other statutory consumer remedies. If your jurisdiction does not permit a stated limitation, it applies only to the permitted extent.
Termination
We may restrict or terminate access to an account or the Services where reasonably necessary to address a material breach of these Terms, fraud, unlawful activity, security risks, or a legal requirement. We will provide notice where reasonably practicable and required by law. You may stop using the Services at any time.
Termination does not remove payment obligations already lawfully incurred or your rights concerning existing orders, returns, and refunds. Provisions that by their nature need to continue—including intellectual property, applicable liability limitations, indemnification, and governing law—will survive to that extent. Personal information remains subject to our Privacy Policy and applicable retention requirements.
Indemnification
To the extent permitted by law, you agree to reimburse Sugar Sweet Clothing and affected service providers, including Shopify where applicable, for reasonable third-party claims, losses, and necessary legal expenses caused by your unlawful misuse of the Services, material breach of these Terms, or infringement of another person's rights. This obligation applies only to the extent the claim is attributable to your conduct; it does not cover the protected party's own negligence, misconduct, or breach of law.
We will give reasonable notice of a covered claim and a reasonable opportunity to participate in its defense. A delay in notice reduces your obligation only to the extent it materially harms your defense. We may manage the defense with reasonable counsel, but will not agree to a settlement that imposes an admission or non-monetary obligation on you without your consent. You agree to provide reasonable cooperation. This provision does not require you to give up non-waivable consumer rights.
Governing Law
These Terms are governed by the laws of the State of Colorado and applicable U.S. federal law, without applying conflict-of-law rules to override mandatory protections. If the law where you reside gives you consumer protections or access to a court that cannot lawfully be waived, those rights continue to apply. Please contact us with an order or service concern so we can try to resolve it.
Changes to These Terms
We may revise these Terms to reflect changes to our store, services, or legal obligations. Updated terms will be posted on this page, with additional notice where required by law. Revisions apply prospectively and do not retroactively reduce rights attached to orders already accepted. Where a change requires your consent, we will obtain it as required. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Contact Us
Store Name: Sugar Sweet Clothing
Address: 533 E Hopkins Ave, Aspen, CO 81611
Phone: +19705443420
Email: info@sugarsweetclothing.com
Opening Hours:
Monday to Sunday: 10 AM–6 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.